Support
We're a real accounting team — not a helpdesk queue.
Every question lands in front of a NZ Taxation Ltd staff member, not a bot. Most replies go out same working day.
General help
support@clientops.nz
App issues, sign-in trouble, feature questions.
Privacy & data
privacy@clientops.nz
Access, correction, deletion requests under the NZ Privacy Act 2020.
Response times
Monday – Friday, 8:30 am – 5:00 pm NZT. Most tickets answered within one working day. Urgent tax-deadline issues jump the queue — flag "deadline" in the subject.
Common questions
Before you email us
I can't sign in.+
Enter your email at clientops.nz/login and we'll send a one-time code (or ask for your password if you have one). Codes expire in 10 minutes. Still stuck? Email us — we'll clear the block manually.
Where is my data stored?+
Inside secure cloud infrastructure operated by Emergent (hosting) and MongoDB Atlas (database). Some AI features send extracts to Anthropic (Claude). Full detail lives on the privacy page.
Can I get a copy of everything you have on me?+
Yes. Email privacy@clientops.nz. Under the NZ Privacy Act 2020 we'll respond within 20 working days.
The app is stuck / a page won't load.+
First try pulling to refresh or closing and reopening. If it persists, email support@clientops.nz with the page you were on and roughly what time — we log everything and can trace it fast.
How do I delete my account?+
Email support@clientops.nz from the address on the account. We remove personal data straight away; financial records we're legally required to keep are retained for the statutory 7 years, then deleted.
Still stuck?
Tell us what happened.
The more specific, the faster we fix it — the page you were on, roughly what time, what you were trying to do, and any error text you saw.
Email support@clientops.nz